For Tenants

• Locate your circuit breaker panel (usually in garage, hallway closet, or outside)
• Look for any switches in the "off" or middle position
• Flip affected breakers fully OFF, then back to ON
• If breaker immediately trips again, unplug devices in that area and try again
• Check with your electric company for outages in your area
• If issue persists after these steps, contact us

Your property has Mini-Split Heat Pumps (Wall Units)

Important: Mini-splits are high-efficiency heat pumps. In heating mode, the air feels lukewarm (not hot) because they work differently than traditional furnaces. This is normal! They're designed to run continuously at lower temperatures for maximum efficiency and comfort. It's best to leave them on rather than turning them on and off.

First, check the wall unit (indoor unit):

• Locate the remote control (usually mounted on wall near unit or in a drawer)
• Check if unit is powered on—look for lights on the display
• Verify mode is set correctly:
  • Snowflake icon ❄️ = Cooling
  • Sun icon ☀️ = Heating
  • Fan icon = Fan only (no heating/cooling)
• Check temperature setting:
  • Cooling: Set to 72°F or below
  • Heating: Set to 68-70°F
• Make sure air vents on unit are clean and unobstructed
• Check if circuit breaker has tripped
• Wait 15-20 minutes for temperature to adjust before calling for service

If unit still doesn't work:

• Check the outdoor unit (condenser) - is it running? You should hear a fan
• Make sure outdoor unit isn't covered or blocked by debris
• Try turning the unit completely off, wait 5 minutes, then turn back on

For traditional central AC/heat (if applicable):

• Check thermostat display—is it lit? If not, try replacing batteries
• Verify thermostat is set to COOL or HEAT (not OFF or AUTO)
• Make sure temperature setting is appropriate
• Check your circuit breaker for tripped switches
• Look at air filter—if very dirty, replace it (filters in utility closet)
• For heating: check if pilot light is lit (if gas furnace)

• For toilets: Use a plunger with vigorous up-and-down motion
• For sinks: Remove visible hair or debris from drain opening
• Try enzyme-based drain cleaner (never use Drano or caustic chemicals)
• For kitchen sinks: check garbage disposal isn't clogged
• Let drain cleaner sit for recommended time (usually 15-30 minutes)
• If multiple drains are slow, could be main line—contact us

• Locate water heater (usually in garage or utility closet)
• Check if pilot light is lit (for gas) or power is on (for electric)
• Look for a "RESET" button and press it
• Check thermostat setting—should be around 120°F
• Verify it's not set to "VACATION" mode
• Check circuit breaker hasn't tripped (for electric heaters)
• Wait 30-45 minutes after reset before testing water
• If you've used a lot of hot water, it may just need time to reheat

• Intermittent beeping (every 30-60 seconds) = low battery
• Replace battery with new 9V battery (provided in your welcome kit)
• Press and hold test button for 15 seconds after replacing battery
• If beeping continues after new battery, contact us for unit replacement
• Never remove battery without replacing—smoke detectors save lives!

• Look underneath disposal for red RESET button—press firmly
• Check circuit breaker hasn't tripped
• Make sure wall switch is ON
• If humming but not spinning: Turn OFF disposal, shine flashlight down drain to look for stuck objects (never put hand inside!)
• Use disposal wrench (hex key) in hole at bottom of unit and manually turn blades
• If still not working after reset and breaker check, contact us

• Locate router/modem (usually in utility closet or living area)
• Unplug power cord, wait 30 seconds, plug back in
• Wait 2-3 minutes for full restart (lights should stabilize)
• Check if other devices can connect (to rule out device-specific issue)
• Make sure you're using correct WiFi password (check welcome packet)
• If issue persists, contact internet provider (info in your welcome packet)

Lock won't respond to code:

• Check if batteries are low (lock will beep differently or flash red)
• Make sure you're pressing each number firmly and waiting for beep
• Try entering code more slowly - wait for beep between each digit
• Look for a small LED light - if it's red or blinking, batteries may be dying
• If batteries are dead, there's usually a 9V battery port at the bottom for emergency power

How to replace batteries:

• Most smart locks use 4 AA batteries inside the lock (interior side)
• Remove interior cover (usually slides up or has a button release)
• Replace all 4 batteries at once with fresh ones
• Lock should beep and flash green when batteries are installed correctly
• Your code will remain programmed - no need to reprogram

Locked out with dead batteries?

• Look for 9V battery terminals at the bottom of the exterior keypad
• Hold a 9V battery to the terminals (you may need to buy one)
• Enter your code while holding the battery - door should unlock
• Replace the AA batteries inside as soon as you're in

Still having issues? Contact us and we'll walk you through it or come by to help.

Display is blank or unit appears off:

• Press the POWER or DISPLAY button first! Many modern washers/dryers have the display off by default to save energy
• Look for a button labeled "POWER", "ON/OFF", or that shows a circle/line symbol ⏻
• The display should light up after pressing power
• If still nothing, check that the unit is plugged in
• Check your circuit breaker hasn't tripped

Unit won't start after selecting settings:

• Make sure the door is fully closed - it should click
• Check if you need to press and hold START button for 2-3 seconds
• Some models require you to select temperature, spin speed, etc. before they'll start
• Look for error codes on the display and check the manual (usually on top of machine or inside door)

Washer won't drain or spin:

• Check if drain hose is kinked or clogged
• Make sure load is balanced - redistribute clothes evenly
• Check drain filter (usually behind small door at bottom front) - clean if needed

Dryer not heating:

• Clean lint trap before every load
• Check if vent hose behind dryer is connected and not crushed
• Make sure you selected a heat setting (not AIR DRY or NO HEAT)
• Some dryers require a minute or two to start heating up